Patrick (consultant at Discerning Cloud) has helped PDX in several different engagements over the years: From helping us with root cause analysis on technology problems, to implementing ITIL based customer focused metrics, to very important business process improvement and profitability projects. I recommend Patrick to help any organization with internal process improvement or technology projects.
CEO at National Health Systems
Consultants are often a pain because they’re so good at pointing out everything your organization is doing incorrectly. While RTP excels in this area, also excel in formulating an intelligent set of remediations for your organization’s woes, and in maintaining a non-adversarial relationship with your organization’s staff. Signature tactics is to stimulate team introspection, and then to shepherd the team into formulating, owning and implementing solutions of their own. These team-conceived ideas are often derivatives of their advice to the team, which is of a high quality, thanks to years of IT experience. By the time the engagement is complete, the team is motivated, rather than beaten down. I would recommend to any IT executive with to do lists for their organizations that are too long to promptly address; they can help!
Senior Vice President
Software Development at PDX Inc.
Assisted PDX in meaningful and impactful ways. The process, problem management, quality management, business process modeling and performance metric work brought critical focus on areas the firm was able to improve upon. Product stability improved and product deployment in the last year improved due to incorporating many of these ideas. Heartily recommend for any organization desiring to improve quality and accountability to I.T. service or development organizations.
Chief Information Officer, PDX Inc.